Contact Us

Need a hand with your Pinnacle account, a site feature, or a general question before you get started? This page outlines the main ways to reach our support team, so you can choose the option that fits your situation and get the right help.

If you’re looking for quick self-serve answers, you can also check the FAQ for common topics.

How to reach us

Support options may vary depending on what you’re contacting us about and what’s currently available on the website. In most cases, you can reach Pinnacle through email or live chat, and you may also see a contact form within your account or on relevant help pages.

Email support for detailed requests

Email is a good choice when you want a written record or need help with something that takes a bit more explanation—like account questions, verification/document follow-ups, payment-related queries, or reporting an issue you’ve noticed.

You can contact Pinnacle at: customerservice@pinnacle.com

Live chat for quick questions

Live chat can be the most convenient option for simple questions and real-time guidance when it’s available on the site. It’s especially useful if you need help finding a setting, understanding a message you received, or getting pointed to the right place for your request.

Contact form (when available)

If you prefer not to use email, a contact form may be available directly on the Pinnacle website. This option lets you send a message from the site and include the key details support may need to assist you.

What to include so we can assist faster

To help the team understand your request, be ready to share your name, registered email address, and/or username, along with a short description of the issue. If it relates to a transaction or error message, adding the date/time, any reference IDs, and a brief summary of what happened can also be helpful.

Reach out anytime you need assistance

Whether you’re new to Pinnacle or already playing, don’t hesitate to contact us using the available options on this page. We’re here to help you get clear answers and keep your experience running smoothly.