Support

Need help right now? Pinnacle’s support is set up to keep you playing with confidence. Live chat connects you to a specialist within minutes for account access, deposits, withdrawals, or questions about promotions. Prefer to write? Email customerservice@pinnacle.com and expect a helpful response within 24 hours. Phone support is available in select regions and typically connects you in just a few minutes — check the Help Center to see if it’s available in your country.

Live chat for urgent issues, email for detailed follow-ups

Live chat is the quickest route for time-sensitive problems: interrupted deposits, verification checks that block a withdrawal, or confirming eligibility for a running competition. Our agents aim to respond immediately and resolve most issues during the session. Email is ideal when you need a documented reply, invoices, or step-by-step instructions — routine requests are handled within a day. For matters that require identity documents or compliance checks, processing can take up to 48 hours depending on the case; support will keep you updated throughout.

The Help Center and FAQs that answer common questions instantly

Before contacting the team, visit our comprehensive Help Center and FAQs to find fast answers on registration, payment options, accepted currencies (BRL, CAD, COP, EUR, GBP, NZD, USD), and responsible gambling tools. The FAQ section covers transaction timelines, verification requirements, and how promotions like Drops & Wins or Treasure Island Madness work — including the $15 minimum to participate and other participation details. It’s designed so you can solve many routine issues in moments.

Support that knows payments, promos, and play inside out

Whether you have questions about deposits via Visa, Bitcoin, Neteller, AstroPay Card, or any other supported method, the support team knows the processes and limits that matter — from payout maximums to how rollover rules affect bonus funds. If you’re racing to qualify for a time-limited prize or need help confirming a qualifying spin, contact chat for a quick check. Our agents are trained to handle account, transaction, and gameplay queries with accuracy and respect, and they’ll guide you through every step until the issue is closed.

Personal, professional, and always approachable

You’ll get real people who listen and act. Support responses are friendly and clear — no jargon, no runaround. If an issue needs escalation, it’s moved up quickly and you’ll receive progress updates until it’s resolved. Want a detailed account review or help claiming a promotion? Tell the agent your preferred contact method and they’ll follow up the way you want.

If you want a deep dive into how Pinnacle operates or a full review of services and bonuses, check our Pinnacle review. Reach out anytime — our team is standing by to help you move forward with confidence.